Contact Us

Get in touch

For help with an order, delivery query or general website question, please email contact@dronfieldpharmacy.com.

Please provide as much detail as possible so that the support team can assist you efficiently.

Questions about an existing order

When contacting support about an order, please include:

• Your order number
• The name used when placing the order
• The email address used at checkout
• A clear description of your question or issue
• Relevant details, such as the item concerned or delivery information

Response times

Support aims to reply within one business day. During particularly busy periods, a response may take a little longer.

How support can help

The support team can help with order status updates, delivery questions, account and website queries, and general information about purchasing products online.

What support cannot help with

Support cannot provide medical consultations, diagnose symptoms, recommend treatment, or issue prescriptions. For medical advice or prescription-related matters, please contact an appropriate healthcare professional.