Terms and Conditions

Who We Are

These terms and conditions apply to the use of this website and to orders placed through it. The operator is the business offering pharmacy products and related services through this website.

By placing an order, you confirm that you are at least 18 years old, that the information you provide is accurate, and that you are authorised to use the payment method selected.

Orders and Payment

Submitting an order is an offer to buy the selected products. An order confirmation acknowledges that we have received your request; it does not mean that the order has been accepted. We may need to check availability, payment details, age eligibility or prescription information before accepting an order.

Prices are shown in pounds sterling and may include applicable taxes where stated. Delivery charges, if applicable, will be shown before you complete payment. Payment must be authorised before an order can be processed.

• We may refuse or cancel an order where information is incomplete, payment cannot be authorised, a product is unavailable, or supply would not be appropriate.
• If a price or product information error is identified, we may contact you before processing the order or cancel it and refund any payment taken.
• You are responsible for checking your order details before submitting it.

Shipping and Delivery

Delivery options, charges and estimated delivery times are shown during checkout. Delivery estimates are not guaranteed and may be affected by stock availability, prescription checks, carrier delays, weather conditions or other circumstances outside our reasonable control.

Please provide a complete and accurate delivery address. Some products may require delivery to a specific address, a signature, age verification or secure handling. We may not be able to deliver certain products to some locations.

Risk in the products passes to you when they are delivered to the address provided. Please inspect deliveries promptly and report any missing, damaged or incorrect items using the contact details supplied with your order.

Returns and Refunds

Returns are considered in line with the nature of the product, its condition and whether it is suitable for resale. For safety and hygiene reasons, medicines, healthcare products and products with broken seals may not be eligible for return unless they are faulty, damaged, incorrectly supplied or otherwise required to be accepted.

Do not use a product that appears damaged, defective or incorrect. Keep the product, packaging and order details where possible, as these may be needed to assess your request.

Where a refund is approved, it will normally be made to the original payment method. Delivery charges may only be refunded where the product was faulty, damaged, incorrectly supplied or where otherwise required.

Prescriptions and Medical Information

Prescription-only medicines can only be supplied where a valid prescription has been received and all necessary clinical and dispensing checks have been completed. We may contact you or your prescriber if further information is needed, and we may decline to supply a medicine where this is clinically appropriate.

Information on this website is provided for general information only and is not a substitute for advice from a doctor, pharmacist or other qualified healthcare professional. Always read the product packaging and patient information supplied with your medicine.

Seek urgent medical help if you think you are experiencing a medical emergency, a serious side effect or an allergic reaction. Do not delay seeking professional advice because of information on this website.

Limitation of Liability

We take reasonable care to provide accurate information and to process orders appropriately. However, product images, descriptions and availability may change, and we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to this, we are not responsible for losses that are not a foreseeable result of our actions, losses arising from your failure to follow product instructions or professional medical advice, or losses connected with matters outside our reasonable control.

Changes to These Terms

We may update these terms from time to time to reflect changes to our services, products, operational requirements or legal obligations. The version published on this website at the time you place an order will apply to that order.

Please review these terms before placing an order. Continued use of the website after updated terms are published will be treated as acceptance of those updated terms.