Privacy Policy
What information we collect
We collect information needed to process orders, provide customer support and operate this website. This may include your name, email address, telephone number, delivery address, billing address and order details.
Where you provide information about health needs or medicines, we only use the information necessary to assess and fulfil your request, where applicable. We may also collect technical information when you use the website.
- Account and contact details
- Order, delivery and payment-related information
- Messages sent to customer support
- Website usage, device, browser and IP address information
How we use your information
We use personal information to process and deliver orders, communicate about purchases, respond to enquiries, prevent fraud, maintain website security and improve our services.
We may use your contact details to send essential service messages, such as order confirmations, delivery updates or responses to your requests. Marketing messages will only be sent where you have agreed to receive them or where otherwise permitted, and you can opt out at any time.
Cookies
Cookies are small text files stored on your device when you visit a website. They help the website function properly, remember preferences, keep your basket active and understand how visitors use the site.
We may use essential cookies, performance cookies and analytics cookies. You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Third parties and payment processors
We may share information with trusted service providers where this is necessary to operate the website and provide our services. These providers may include delivery partners, payment processors, website hosting providers, customer support tools and analytics providers.
Payment card details are processed by secure payment processors. We do not store full payment card details on our systems. Third parties are only given the information they need to provide their services and are expected to protect it appropriately.
Data retention
We keep personal information only for as long as necessary for the purposes for which it was collected, including processing orders, handling queries, maintaining records and meeting applicable business, tax and safety requirements.
When information is no longer required, we will securely delete it or anonymise it so that it can no longer identify you.
Your rights
You may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion in certain circumstances, restrict or object to certain processing, or request a copy of information you have provided to us.
You may also withdraw consent where processing is based on consent. We may need to verify your identity before responding to a request. If you are unhappy with how we handle your information, you may raise your concerns with the relevant UK data protection authority.
How to contact us about your data
If you have questions about this Privacy Policy, want to update your personal information or wish to exercise your data rights, please use the details provided on the Contact page.
Please include enough information for us to identify your account or order and understand your request. We will respond as soon as reasonably possible.